Last Updated: December 4, 2025
At Spice Factory, we strive to ensure your complete satisfaction with every purchase. Please review our shipping and returns policy to understand our procedures and timelines.
We currently ship to addresses across India. Our premium spices and products are carefully packaged to ensure freshness and quality during transit.
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your order has been dispatched.
Standard delivery typically takes 5-7 business days from the date of dispatch. Delivery times may vary based on your location:
Please note that these are estimated delivery times and may be affected by unforeseen circumstances such as weather conditions, transportation delays, or courier issues.
Shipping charges are calculated based on the weight and delivery location of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
Free Shipping: We offer free shipping on orders above ₹999 within India.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress on our courier partner's website.
If you experience any delivery issues such as:
Please contact our customer support team immediately at spicefactory.store@gmail.com or call us at (+91) 80755 26616.
Important: If the package appears damaged or tampered with upon delivery, please refuse to accept it and immediately notify our customer support team with your Order ID.
At Spice Factory, we believe in helping our customers and have a customer-friendly returns policy. We want you to be completely satisfied with your purchase of our authentic Kerala spices.
If you need to cancel your order, please do so within 24 hours of placing it.
If you cancel your order before the product is dispatched, we will refund the entire amount including shipping charges.
If the product has already been dispatched, you cannot cancel the order. However, you may return the product according to our return policy below.
Returns are accepted only in the following cases:
Important: Return requests must be initiated within 2-3 business days of receiving the product.
The following products cannot be returned or exchanged:
To initiate a return, please follow these steps:
Contact Information:
Email: spicefactory.store@gmail.com
Phone: (+91) 80755 26616
Once we receive your returned product:
Refunds will be processed in the same payment method used for the original purchase. The refund timeline is as follows:
Please note that the actual credit to your account may take additional time depending on your bank or payment provider's processing time.
Full Refund Guarantee: For cancellations before dispatch or approved returns due to defects or errors, we guarantee a 100% refund of the product amount plus shipping charges (if applicable).
We offer product exchanges in case of:
The replacement product will be shipped at no additional cost. If the same product is not available, we will offer a refund or alternative product of equal value.
Our customer support team is here to assist you with any shipping or return queries. Please don't hesitate to reach out to us.
Address: Kanakappuzha,Aruvilanchal PO, Idukki, Kerala
Email: spicefactory.store@gmail.com
Call: (+91) 80755 26616
Customer Support Hours: Monday to Saturday (9:00 AM - 6:00 PM IST)
We appreciate your trust in Spice Factory. Our goal is to ensure you receive the freshest, highest-quality spices with excellent service.