Privacy Policy

Last Updated: May 05, 2026

At Spice Factory, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase from us.

Information We Collect

Personal Information

When you place an order or register on our website, we may collect the following information:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through payment gateways)
• Order history and product preferences
• Account credentials (username and password)

Automatic Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders, including shipping and delivery
• Manage your account and provide customer support
• Send order confirmations, updates, and invoices
• Communicate promotional offers, new products, and updates (with your consent)
• Improve our website, products, and services
• Prevent fraudulent transactions and protect against security threats
• Comply with legal obligations and resolve disputes
• Analyze website usage and customer preferences

Information Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (e.g., payment gateways)
• Shipping and delivery services
• Email marketing and communication platforms
• Website hosting and maintenance
• Analytics and data analysis

These service providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure your information remains protected.

Marketing Communications

We do not sell, rent, or share your personal information with third parties for their direct marketing purposes without your explicit consent.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant gateways
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure data storage with physical and technological safeguards

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and shopping cart items
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements
• Improve website performance and functionality

You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at spicefactory.store@gmail.com

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and processed in locations outside of India. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using Spice Factory's website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.